Friday, January 6, 2017

Freight Claim Management: Are You Doing it correctly?

Claim! But who is it to blame?

It is impossible for an international delivery service company to ship a sea of packages across the world and be flawlessly accurate with every delivery. It'd be rather delusional to have an expectation so high with the number of items the international shipping services account for.
International Shipping - DTDC USA
International Shipping - DTDC USA

And of course! When it’s express delivery, every item is to be handled with care. There are boundless ways of how an item can be damaged; here are three right on top:

Staff at the fulfillment warehouse stacked things on your parcel.
A bad storm when your parcel was on the ship of the international shipping service.
A daring driver from the trucking services carrying your package.

Is your slate clean while you think of filing a freight claim?

Pack and seal your parcel cautiously and seal the express delivery package to conceal it. Fragile items need more attention while you pack. Sticker your parcel, the ones that state “Fragile”, “Do not Stack” and “Handle with care” should qualify.

Write a return address on the box so the international parcel delivery services can return the parcel back to you if they fail to deliver it.

Get your parcel insured by the international courier services that offer suitable plans for your parcel to be insured.

Have every invoice that the international logistics services sends you when your parcel makes various stops at different logistics distribution centers to let you track the item.

Notify the international parcel delivery services about the damaged package you received when it arrived at your doorstep. Examine the item for more damages.

Get all the proof you can All the invoices you received from the international delivery service, photographs of the damaged item, and the delivery man to be a witness. This should give you brownie points.

Damage is a cost for all parties involved, if you play a part of a responsible customer, you may be able to file a claim and get your claim paid.



1 comment:

  1. TCI EXPRESS is a one-stop Cold Chain Logistics solutions that provides temperature-controlled services PAN India. The company provides temperature-controlled transportation through FTL and Milk Run. TCIEXPRESS provides you with a broad range of shipments in conjunction with temperature-sensitive solutions for the pharma industry and other healthcare equipment.

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